Return and Exchange Policy at Anaqa Al-Faresnour We at Anaqa Al-Fares store are keen to provide the best shopping experience for our valued customers, and we believe in the importance of your satisfaction with our products. Therefore, we offer a clear and easy-to-use return and exchange policy. Return and exchange period: 7 days: You can return or exchange any product within 7 days from the date of receipt. Return and exchange conditions: The product must be in its original condition, with all tags and labels attached. The product must be in its original packaging. The product must be unused, and not worn or cleaned in the case of clothing or equestrian equipment. A receipt or any other proof of purchase must be provided. How to return and exchange: To return or exchange a product, please follow the steps below: Contact us: Call us at [966596190100] or send us an email at [
[email protected]] to request a return or exchange. Provide us with details: Tell us your order number, the product name you want to return or exchange, and the reason for your request. Send the product: Send us the product you want to return or exchange to the following address: [Store Address] Make sure to package the product securely to prevent damage during transit. Processing the request: We will process your request within [number of days] days of receiving the product. In case of return: We will refund the paid amount to you within [number of days] days of processing your request. The refund will be made using the same payment method you used at purchase. In case of exchange: We will ship the replacement product to you within [number of days] days of processing your request. Cases where return or exchange are not accepted: Used or consumed products. Products that are non-returnable or non-exchangeable for health or hygiene reasons. Products that are custom-ordered or manufactured according to the customer's request. Products that have been discounted or sold at special prices. Products without a purchase receipt or any other proof of purchase. We hope this policy is clear and understandable. If you have any questions or inquiries, please do not hesitate to contact us. Thank you for choosing Anaqa Al-Fares store! Notes: This policy may be amended by Anaqa Al-Fares store without prior notice. All return and exchange operations are subject to the laws and regulations of the Kingdom of Saudi Arabia. In addition to the general return and exchange policy, Anaqa Al-Fares store offers some additional services to our valued customers, such as: Horse measurement service: We offer a horse measurement service to ensure you get the right size for equestrian equipment. Delivery and assembly service: We provide delivery and assembly of equestrian equipment at your home. Consultation service: We offer consultation to help our customers choose products suitable for their needs. At Anaqa Al-Fares store, we are committed to providing the best service to our valued customers, and we hope to be your preferred destination for horse supplies. The store has the right to cancel orders if they are unavailable in stock or if there is a pricing error. To request a return or exchange, contact us via WhatsApp after filling out the form below; responses will be within 48 hours. Customer name: Order number: Returned product: Number of pieces: Reason for return: 96596190100+- No response will be made to any message that does not have the above form completed. Refunds are processed within 2 to 14 working days from the arrival of the shipment to the store. The customer cannot claim anything after the above period. Responses to your messages will be within 48 hours. Anaqa Al-Fares store
